Who can I talk to for more information about setting up shared services outsourcing operations in Malaysia ?
Please contact the SSO Team who will be able to provide advice and guidance on setting up such operations. Companies will need to apply for MSC Malaysia status in order to enjoy the incentives provided.

Why should I set up shared services or outsourcing operations in MSC Malaysia?
Apart from enjoying the incentives as provided for under the MSC Malaysia status, the MSC offers the ideal location for such operations because of the availability and skill-sets of human resources, world-class infrastructure, low cost of operations and very pro-business government policies. A full description can be found under the menu Why Malaysia.

What is MSC Malaysia status?
MSC Malaysia status is a recognition granted by the Malaysian government for companies that meet the qualifying criteria to operate in the Multimedia Super Corridor. Companies with MSC Malaysia status enjoy special incentives. Shared services and outsourcing companies who wish to enjoy the incentives will need meet the SSO criteria for the MSC Malaysia status.

How do I apply for MSC Malaysia status?
Companies are encouraged to contact the SSO team directly if the primary activities of the company are related to shared services and outsourcing. For other ICT activities that are non-SSO related, please contact our CLient Contact Centre. The Client Services Division will assign an account manager to advise companies on the requirements and processes to obtain an MSC Malaysia status.

What are the incentives offered to Shared Services and Outsourcing companies?
Malaysia offers the best of all worlds in terms of people, cost, and business environment. In addition, MSC Malaysia status companies enjoy up to 10 years tax incentives, special telecommunication and electricity tarriffs, and many more. Pls view the SSO slides for more information.

How MDeC ensure that there are continue supply of quality workforce for the Shared Services and Outsourcing industry?
To further develop a workfoce that meets the market demand, Malaysian Government, MDeC, and the private sectors are constantly working together in developing skill training programmes to prepare the fresh graduates for the job market. The group have constant dialogues with the acadamia and provide feedback on skill sets required by the industry. Millions of dollars have also been put in to develop programmes that match the supply and demand in the job market.

What are the roles of the Enterprise Development (ED) team in in MDeC's SSO department?
Our service to you doesn't stop after you have obtained your MSC Malaysia status and begin operate in MSC Malaysia. The Enterprise Development (ED) team will take over your account from the Business Development team and continue to work with you to grow your SSO business in MSC Malaysia. Examples of the initiatives includes: assistance in quality certification and accreditation programmes, market access and business matching.

What are the roles of the Markets & Partners (MnP) team in MDeC's SSO department?
In general, our Markets & Partners (MnP) team has 2 key roles: (1) develop innovative marketing campaigns to generate leads (2) develop partnership with the mover and shaker of the industry. The partner team also works closely with the Enterprise Development (ED) team to further the growth of SSO industry in Malaysia .

Do you have any specific inquiries?
Please Contact us.